Declaration of Protection of Personal Information
6. Whenever we hire other organizations to provide support services, we will choose them conforming to conform to our internal rules regarding safeguarding of personal information and supervise them as necessary and appropriate, including auditing them for compliance with our internal rules. Such organizations include, without limitation, our group companies overseas and domestic and other service providers overseas and domestic.
We use service providers to handle personal information in the following cases, for example:
- Administration regarding sending transaction statements;
- Administration regarding sending direct mail;
- Business regarding operations and maintenance of systems.
7. For purposes of credit reporting, verification and risk management, we will co-use the clearing houses, etc. and receive personal information from third-parties including private credit information institutions ("PCIIs").
8. If customers so request, we will cease to use the customers' personal information for purposes of direct marketing (sending direct mail, telemarketing, etc.).
9. We will take all possible measures to keep customer files complete, up-to-date and accurate. We will tell our customers how and where to conveniently access their account information handled by us, such as name and home address. If there is a request for disclosure, correction and suspension of use of the personal information which we deal with, upon confirmation that such request is made by the customer himself/herself or the proxy authorized by the customer, we will take such measures for disclosure, correction and suspension of use unless there is any special reason not to do so.
10. We will establish measures as necessary to prevent leakage, loss or destruction of, or safeguarding of, personal information and implement such measures strictly. We will also establish a system and manual to deal with emergency situations.
11. We will sincerely receive, strictly investigate, and appropriately and promptly deal with customers' complaints.
12. Please contact the following number for any questions regarding our handling of personal information, requests for disclosure, etc., complaints or any other questions regarding the personal information
13. We will review our efforts for the protection of personal information for improvement on a continuous basis.
(Contact for Questions regarding Customers' Personal Information)
Citibank Japan Ltd. CitiPhone Center, Tel: 0120-110-330, 9:00 AM to 5:00 PM (Weekdays)
As of April, 2011
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