Citibank Japan Ltd. Solicitation Policy
When conducting sales of financial products, Citibank Japan Ltd. will make efforts to ensure that solicitation activities are conducted appropriately in accordance with the following policy.
* Citibank Japan Ltd. will solicit financial products that we determine to be suitable for customer, based on their financial condition and their investment related knowledge and experience and their purpose of using such financial products.
* Citibank Japan Ltd. aims to provide sufficient information including the nature and the risk of individual products, so that the customers may make and take responsibility for their own informed decision.
* Citibank Japan Ltd. will not make solicitation phone calls or visits during hours that are inappropriate for the customers.
* Citibank Japan Ltd. will train employees to ensure that all solicitation activities are conducted appropriately.
* Citibank Japan Ltd. will sincerely consider the complaints and requests from customers.
* If there are any issues of concern related our business conduct with customers, please contact CitiPhone Banking 0120-110-330 (domestic) / 81-45-330-2880 (overseas)
* Citibank Japan Ltd. will maintain robust internal control systems to ensure compliance with relevant legal and regulatory requirements and implementation of appropriate solicitation activities.
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Citibank Japan Ltd.
