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Customer Comments
Feedback from Citibank Customers
Here we introduce some customer feedback we have received as part of customer satisfaction surveys and other surveys.
The font color in the touch panel of new concept branch is dim and hard to read.
Based on the valuable voice from customers, we have changed the font color from Gray to Black on the touch panel. Please come and feel the comfort of using the system.
Right after I opened a bank account at Citibank, I went for an overseas business trip. Therefore, it was impossible to receive the restricted delivery mail sent to my home address in Japan. I made an overseas call to your phone center, however, I was requested to input my account number, which I did NOT have, to proceed further.
Please let me know how I can contact you.
Male in 40s
We sincerely apologize for the inconvenience caused on this matter.
We would like to assist you directly and kindly ask you to mail in the following information to the designated address.
- The name of the person who opened the account.
- The home address of account opener.
- The telephone number where we can reach the account opener.
- Application number (Reference Number)
- Remittance address:
- 2-3-14, Higashi-Shinagawa, Shinagawa-ku, Tokyo, 140-8639
Citigroup center, Internet Branch
Please accept our apologies for the inconvenience caused.
Your understanding and cooperation are very much appreciated.
I received a call at home from Citibank about information on how to use Citibank Online and was asked if I had any other general questions regarding my account. I wondered if Citibank made such contacts to customers.
Female in 40s
Thank you for your comments.
We apologize for any inconvenience caused, as we wanted to ensure you the best customer experience as we provide various convenient services.
In providing an overview of Citibank Online and the benefits for using this service, we may call the customer who has not yet registered for their Citibank Online service.
Please visit your nearest branch or contact CitiPhone Center at 0120-110-330 for any inquiry.
We will immediately confirm whether Citibank has contacted you. For any other inquiries, please refer to Citibank Telephone Numbers.
Let us hear from you
Your comments are important to us. We do our best to take your comments and requests into account when improving our services and developing new products.
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