You can make registration, cancellation, and change requests by mail.
Please download the appropriate request forms and read the notice below.
|-||Address change to a post-office box or a work place or non-resident address is not acceptable.|
|-||"Special Account" holders require a different form to change address. If you are a "Special Account" holder, please call toll-free on 0120-322-522, or visit your nearest branch.|
|-||Please note that the Japanese withholding tax rate on interest, and access to Citibank services, will change for customers with Non-Residential Status by changing to an overseas address and Non-Residential Status.|
The form 'Card/PIN/T-PIN Application and Change Request' accepts reissuence of a banking card, PIN for the card, T-PIN for telephone and switching to an IC card.
You can submit a banking card limit change request by using the e-Form service on Citibank Online ('E-mail Address for Alert Service and Instant Insight' and 'One Time Password (OTP) Service' are required to submit your e-Form request via Citibank Online)
Please use the envelope to submit request forms.