Citibank Never Asks Customers for Sensitive Personal Information by e-mail
If you receive suspicious e-mail messages, never click on any included links. Even if you do not provide what they ask for, simply clicking on the link could subject you to background installations of spyware or viruses.
If you think you may have already provided your user ID and passwords to someone suspicious, immediately call CitiPhone Banking.
Citibank may send you e-mail messages containing links to our website, but we never asks customers for personal information by e-mails.
Please read "Beware of Spoof Websites" for more information about phishing e-mails and Spoof Websites.
How to stay alert
- Never open e-mail from anyone you do not know.
- Never respond to e-mails asking for your account related information, such as account number and user ID and passwords.
- Except for Citibank Online, never respond to any online forms asking you to login, change or update your user ID and passwords or provide any other sensitive personal information.
- Do not expose your e-mail address in public chat groups, bulletin boards, etc.