First, please contact CitiPhone Banking to block your account immediately.
Also, it would be a sensible precaution to change your PIN (Card PIN), T-PIN (Telephone PIN) or Citibank Online user ID and password. Please be sure to change your user ID and passwords regularly.
|Within Japan (Telephone charges apply)||045-330-2890|
|From overseas (Telephone charges apply)||81-45-330-2890|
|Within Japan (Toll free)||0120-41-0956|
|Within Japan (Telephone charges apply)||045-330-2888|
|From overseas (Telephone charges apply)||81-45-330-2888|
In order to change User ID and Password for Citibank Online, sign on to Citibank Online, select the "Customer Service" menu, and click "Change ID" or "Change Password" under the "Register, Update your information, and all other".
Please be sure to change your user ID and password regularly.