Precautions when traveling to London and other destinations this summer

July, 2012

There have been some incidents overseas of people having their cash stolen immediately after making withdrawals from banks and ATMs and of thieves withdrawing cash from ATMs fitted with devices to read card data.

Such cases have also been reported in th UK, ahead of the International sporting event to be held in London shortly. Customers are asked to take sufficient caution when traveling overseas.

What to do if you have revealed your personal information!
Lost/stolen cash cards notifications and inquiries (Reference and transaction are not available)
In Japan 045-330-2890 (charges apply)
From overseas 81-45-330-2890 (charges apply) 24 hours a day, 365 days a year.
Please contact CitiPhone Banking to change your password.
Automated Voice Guidance Service 0120-110-330
Card PIN change
Service hours:
Weekdays 9:00-16:30
Telephone PIN change
Service hours:
24 hours a day,
365 days a year.
Please note this service is not available at certain times.