Security

There are many steps you can take in your everyday life to bank safely and protect your valuables.

Please read the guidelines below carefully so that you can protect yourself from becoming a victim of financial crimes such as fraudulent transactions and suspicious e-mails.

Citibank's Security Measures

Citibank may suspend use of your Banking Card to protect your account if there is reason to suspect that the card has fallen into the wrong hands through loss, theft or forgery. If you cannot use your cash card, please contact CitiPhone Banking.
We may also contact you at your registered telephone number or address to confirm that your account is being properly managed.

Beware of Financial Crimes

There have been many reports of fraud involving banking accounts, transactions, and activities. We request you to read the following and familiarize yourself with the various scams to better avoid them.


2013/06/14Beware of Phishing e-mail pretending to be Citibank (June, 2013)
2013/05/17We recommend you to register your mobile phone email address for receiving your One Time Password (OTP)
2013/03/12Watch out for criminals attempting to acquire your user ID and password by passing themselves off as Citibank
2012/07/19Precautions when traveling to London and other destinations this summer
2012/04/17Beware of Phishing e-mail pretending from Citibank
2011/03/31Beware of financial crime!
Beware of Forged Cash Card Crime Beware of Billing Fraud and other Fraudulent Behavior
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Beware of Fraudulent CD-ROMs Beware of Direct Mails and Flyers from People Claiming to Represent Citi
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Citibank Never Asks Customers for Sensitive Personal Information by e-mail Beware of Spyware
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Beware of Spoof Websites

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Using your account safely

Please refer to the following information. In addition, please protect your passwords carefully. We recommend that you change your passwords frequently.

Safety Measures to Maintain Password Security Test your Awareness of Proper Account Protection
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What to do if your Personal Information is Revealed

First, please contact CitiPhone Banking to block your account immediately.
Also, it would be a sensible precaution to change your PIN (Card PIN), T-PIN (Telephone PIN) or Citibank Online user ID and password.

What to do if your Personal Information is Revealed

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