Citibank Telephone Numbers

As of May, 2013

Emergency contact number for lost/stolen Cash Cards

Lost/stolen cash cards notifications and inquiries (Reference and transaction are not available)

In Japan (charges apply) 045-330-2890
From overseas (charges apply) 81-45-330-2890
Non Account Holders

Citibank product and service inquiries

Toll-Free (Available from mobile) 0120-50-4189
In Japan (charges apply) 045-330-2881
Account Holders - CitiPhone Banking -

Verification, Inquiries, Transactions, and Customer Service

Toll-Free (Available from mobile) 0120-110-330
In Japan (charges apply) 045-330-2880
From overseas (charges apply) 81-45-330-2880
Citibank Online Helpdesk

For Account Holders / Internet banking and system inquiries

Toll-Free (Available from mobile) 0120-41-0956
In Japan (charges apply) 045-330-2888
From overseas (charges apply) 81-45-330-2888
Citibank Information Dial

Interest rates and Foreign exchange rates

In Japan (charges apply) 045-330-2870
World Cash Card (Japanese only)

Inquiries

In Japan (charges apply) 045-330-2874
From overseas (charges apply) 81-45-330-2874
Citibank telephone number information

For quick confirmation of the appropriate telephone number to dial

Toll-Free (Available from mobile) 0120-039-104
In Japan (charges apply) 045-330-2871
From overseas (charges apply) 81-45-330-2871
  • *The above numbers are basically available 24 hours a day, 365 days a year.
Information on JBA Customer Relations Center

Japanese Bankers Association (JBA) runs the JBA Customer Relations Center as a contact point to which customers can go for consultation and inquiries and to which they can direct their opinions and complaints about banks.
Consultations and inquiries are free of charge.

Refer to the JBA website for more information.

JBA Customer Relations Center WebsiteLink to external site

Customers that are unable to resolve their problems with banks may use the Mediation Committee.

Telephone Numbers 0570-017109 or 03-5252-3772
Reception days Mon - Fri (Excluding national holidays and bank holidays)
Reception hours 9:00 - 17:00

JBA is a designated dispute resolution organization under the Banking Act and the Norinchukin Bank Act.

Information on JBA Customer Relations Center (PDF file 231.17KB )Link to PDF Document
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What to do if you have revealed your personal information!
Lost/stolen cash cards notifications and inquiries (Reference and transaction are not available)
In Japan 045-330-2890 (charges apply)
From overseas 81-45-330-2890 (charges apply) 24 hours a day, 365 days a year.
Please contact CitiPhone Banking to change your password.
Automated Voice Guidance Service 0120-110-330
Card PIN change
Service hours:
Weekdays 9:00-16:30
Telephone PIN change
Service hours:
24 hours a day,
365 days a year.
Please note this service is not available at certain times.