Citibank Japan Ltd. Solicitation Policy

When conducting sales of financial products, Citibank Japan Ltd. will make efforts to ensure that solicitation activities are conducted appropriately in accordance with the following policy.

When conducting sales of financial products, Citibank Japan Ltd. will make efforts that solicitation activities are conducted appropriately according to the following policy.
Citibank Japan Ltd. will solicit financial products that we determine to be suitable for customer, based on their financial condition and their investment related knowledge and experience.
Citibank Japan Ltd. aims to provide sufficient information including the nature and the risk of individual products, so that the customers may take responsibility to make informed decisions based on their own.
Citibank Japan Ltd. will not make solicitation phone calls or visits during hours that are inappropriate for the customers.
Citibank Japan Ltd. trains employees to ensure appropriate solicitation activities are conducted.
If there are any issues of concern related our business conduct with customers, please contact a Citibank Customer Service Representative (045-330-2880)
Citibank Japan Ltd. will maintain strong internal control systems to ensure compliance with relevant legal and regulatory requirements and implementation of appropriate solicitation activities.

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