Consolidated Bank Statement
Citibank compiles the balances for all accounts and transaction details, and regularly sends this information in a bank statement (paper statement or e-Statement) to customers' designated address. These statements should be held in safekeeping as bank statements and designated certificates of deposit balances are the only proof (such as in the form of certificates and letters) of balances. (A fee is incurred when bank statements are reissued or certificates of deposit balances are issued.)
Citibank Japan employees do not directly handle offshore deposits or overseas Citibank Savings Accounts. The balances and transaction details for offshore deposits and overseas Citibank Savings Accounts are not included in Citibank Japan bank statements.
Customers may contact Citibank employees by using the toll-free number (24 hours/day, 365 days/year) or the telephone number of a specific branch. Citibank employees do not give customers their mobile phone numbers.
Visits to homes or workplaces
In the event that a Citibank employee visits a customer's home or workplace, the employee may not receive cash, checks or cards. A supervisor may contact the customer to verify the visit details and transaction details. We ask for your understanding and cooperation.