What to do when the Sign on page does not display correctly

If you encounter difficulties with viewing the Sign on page, please try to delete the cache and cookie from your browser. We have provided instructions on how to delete the cache and cookie from various browsers which you can choose from the selection below.

*	Many issues have been resolved by deleting the citibank.co.jp cookie.
*	Please note that once you delete the cookie, you will have to re-enter information which you had saved on various sites.

How to delete the cache

How to delete the cookies

How to delete Cache

If you are using Windows Internet Explorer 7

STEP1. On the Tools menu, click "Delete Bowsing History...".

STEP2. From the "Temporary Internet Files" section, select "Delete Files".

Please restart your browser and enter the Citibank URL http://www.citibank.co.jp to access the Citibank website. Then, please click on Citibank Online from the page to access the Citibank Online Sign on page. Please do not access this page from your Bookmark or Favorites from your browser.

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If you are using Windows Internet Explorer 6

STEP1. On the Tools menu, click "Internet Options".

STEP2. From the "Temporary Internet Files" section, select "Delete Files".

Please restart your browser and enter the Citibank URL http://www.citibank.co.jp to access the Citibank website. Then, please click on Citibank Online from the page to access the Citibank Online Sign on page. Please do not access this page from your Bookmark or Favorites from your browser.

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If you are using Windows Firefox 1.5

STEP1. On the Tools menu, click "Options".

STEP2. From the "Privacy" menu, select the "Cache" tab and click "Clear Cache Now".

Please restart your browser and enter the Citibank URL http://www.citibank.co.jp to access the Citibank website. Then, please click on Citibank Online from the page to access the Citibank Online Sign on page. Please do not access this page from your Bookmark or Favorites from your browser.

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If you are using Mac Safari 1.2/2.0

STEP1. On the "Safari" menu, click "Empty Cache".

Please restart your browser and enter the Citibank URL http://www.citibank.co.jp to access the Citibank website. Then, please click on Citibank Online from the page to access the Citibank Online Sign on page. Please do not access this page from your Bookmark or Favorites from your browser.

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If you are using Mac Firefox 1.5

STEP1. On the Firefox menu, click "Preferences...".

STEP2. From the "Privacy" menu, select the "Cache" tab and click "Clear Cache Now".

Please restart your browser and enter the Citibank URL http://www.citibank.co.jp to access the Citibank website. Then, please click on Citibank Online from the page to access the Citibank Online Sign on page. Please do not access this page from your Bookmark or Favorites from your browser.

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