Apology to customers

Citibank Japan would like to express our sincere apologies to our customers and other related parties concerned for the events that led to the administrative action from the Financial Services Agency on June 26, 2009. Citibank Japan is committed to implement all necessary measures to prevent any future occurrence of the problems identified.

In connection with the order, Citibank Japan will suspend sales activities (including advertising, sales campaigns and solicitation) of all products that are handled by its Retail Banking Division from July 15 to August 14, this year. This suspension does not restrict any activities with customers who wish to enter into a transaction with Citibank Japan. Nor does it affect in any way Citibank Japan's ability to serve its Corporate Banking Division clients.

Citibank Japan customers should rest assured that the suspension does not impact their ability to buy and sell products, transact in their accounts or utilize our services for the convenience of their every day banking needs, if they choose to do so.

Citibank Japan apologizes to our customers and other parties concerned for any inconvenience. If you have any questions regarding this matter, please do not hesitate to contact your relationship manager, or call CitiPhone Banking on 0120-110-330.

Thank you for your continued patronage and support of Citibank Japan.

Citibank Japan Ltd.

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