Apology to customers Citibank Japan would like to express our sincere apologies to our customers and other parties concerned for the events that led to the administrative action from the Financial Services Agency on December 16, 2011. Citibank Japan takes this administrative action very seriously and is committed to implement all necessary measures to prevent any future occurrence of the problems identified. Citibank Japan Ltd. For information about “Submission of Business Improvement Plan to FSA” Click here to read more
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