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• Security
  • Beware of Forged Cash Card Crime
  • Beware of Billing Fraud/other Fraudulent Behavior
  • Beware of fraudulent CD-ROMs
  • Beware of DMs/flyers claiming to represent Citi
  • Never asks for personal information by e-mail
  • Beware of spyware
  • Beware of spoof website
  • Safety measures to maintain password security
  • Test your awareness of proper account protection
  • What to do if your information is revealed
• Frequently Asked Questions
  • Banking Service
  • Citibank accounts
  • Internet Banking
  • Mobile Banking
  • Personal Profiling
  • J-Debit
  • e-Statement
• How to use Citibank Online
• Service Charge List
• Contacts

Citibank Never Asks Customers for Sensitive Personal Information by e-mail

If you receive suspicious e-mail messages, never click on any included links. Even if you do not provide what they ask for, simply clicking on the link could subject you to background installations of spyware or viruses.

If you think you may have already provided your user ID and passwords to someone suspicious, immediately call CitiPhone Banking.

Citibank may send you e-mail messages containing links to our website, but we never asks customers for personal information by e-mails.
Please read "Beware of Spoof Websites" for more information about phishing e-mails and Spoof Websites.

How to stay alert

• Never open e-mail from anyone you do not know.
• Never respond to e-mails asking for your account related information, such as account number and user ID and passwords.
• Except for Citibank Online, never respond to any online forms asking you to login, change or update your user ID and passwords or provide any other sensitive personal information.
• Do not expose your e-mail address in public chat groups, bulletin boards, etc.
  Before you share your e-mail address on any website, be sure to carefully read the terms and conditions, as well as privacy policy of the website. Otherwise, your e-mail address could become a target for fraudulent e-mail messages.

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