Beware of Fraudulent CD-ROMs
There have been reports of CD-ROMs sent to banking customers that fraudulently purport to represent their bank. Customers who installed software on the CD-ROMs then had money transferred from their accounts fraudulently.
Citibank never sends CD-ROMs like this to customers. If you receive a CD-ROM that is purportedly sent from "Citibank", do not insert the CD-ROM into your PC, and please contact CitiPhone Banking immediately.
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Lost/stolen cash cards notifications and inquiries (Reference and transaction are not available)
Within Japan
(Telephone charges apply)
From overseas
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(Automated Voice Guidance Service)
Card PIN change
Service hours:
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Telephone PIN change
Service hours:
24 hours a day, 365 days a year
Please note this service is not available at certain times.
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