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• Security
  • Beware of Forged Cash Card Crime
  • Beware of Billing Fraud/other Fraudulent Behavior
  • Beware of fraudulent CD-ROMs
  • Beware of DMs/flyers claiming to represent Citi
  • Never asks for personal information by e-mail
  • Beware of spyware
  • Beware of spoof website
  • Safety measures to maintain password security
  • Test your awareness of proper account protection
  • What to do if your information is revealed
• Frequently Asked Questions
  • Banking Service
  • Citibank accounts
  • Internet Banking
  • Mobile Banking
  • Personal Profiling
  • J-Debit
  • e-Statement
• How to use Citibank Online
• Service Charge List
• Contacts

Security

There are many steps you can take in your everyday life to bank safely and protect your own valuable.

Please read the guidelines below carefully so that you can protect yourself from becoming a victim of financial crimes such as fraudulent transactions and suspicious e-mails.

Citibank’s Security Measures

Citibank may suspend use of your Banking Card to protect your account if there is reason to suspect that the card has fallen into the wrong hands through loss, theft or forgery. If you cannot use your cash card, please contact CitiPhone Banking.
We may also contact you at your registered telephone number or address to confirm that your account is being properly managed.

Beware of Financial Crimes

There have been many reports of fraud involving banking accounts, transactions, and activities. We request you to read the following and familiarize yourself with the various scams to better avoid them.

Beware of Forged Cash Card Crime	Beware of Billing Fraud and other Fraudulent Behavior
Details	Details

Beware of Fraudulent CD-ROMs	Beware of Direct Mails and Flyers from People Claiming to Represent Citi
Details	Details

Citibank Never Asks Customers for Sensitive Personal Information by e-mail	Beware of Spyware	Beware of Spoof Websites
Details	Details	Details

Using your account safely

Please refer to the following information. In addition, please protect your passwords carefully. We recommend that you change your passwords frequently.

Customer Account Protection (CAP) Services from Citibank Citibank presents you with a range of free services designed to protect your accounts	Safety Measures to Maintain Password Security.	Test your Awareness of Proper Account Protection
Details	Details	Details

What to do if your Personal Information is Revealed

First, please contact CitiPhone Banking to block your account immediately.
Also, it would be a sensible precaution to change your PIN (Card PIN), T-PIN (Telephone PIN) or PC-PIC (PC Personal ID Code for Citibank Online).

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