Help
Please make use of the guidelines outlined below when you need help for technical problems such as “I cannot log in to Citibank Online” and “I don’t remember my password”, or information on our services including those for emergency situations, such as loss or theft of your Banking Card.
Security Information
Support Information
Citibank Telephone NumbersBasically available 24 hours a day, 365 days a year |
|
- Text Size
-
-
-
Lost/stolen cash cards notifications and inquiries (Reference and transaction are not available)
Within Japan
(Telephone charges apply)
From overseas
(Telephone charges apply)
(Automated Voice Guidance Service)
Card PIN change
Service hours:
Weekdays 9:00-16:30
Telephone PIN change
Service hours:
24 hours a day, 365 days a year
Please note this service is not available at certain times.
 |
Citibank Japan Ltd. Solicitation Policy Basic Policy for Anti-Social Forces How to use this site シティバンク銀行株式会社 登録金融機関 関東財務局長 （登金） 第623号 加入協会 : 日本証券業協会（特別会員）, 社団法人 金融先物取引業協会 Copyright © 2010 Citibank Japan Ltd. |