Frequently Asked Questions

• Risks and commissions of Foreign Currency Deposit

Lost/stolen cash cards notifications and inquiries (Reference and transaction are not available)

Within Japan
(Telephone charges apply)

From overseas
(Telephone charges apply)

(Automated Voice Guidance Service)

Card PIN change

Service hours:
Weekdays 9:00-16:30

Telephone PIN change

Service hours:
24 hours a day, 365 days a year

Please note this service is not available at certain times.

• Beware of Forged Cash Card Crime
• Beware of Billing Fraud and other Fraudulent Behavior