e-Statement

e-Statement General Question

Q01:

What is an eStatement？

Q02:

Is the information in my statement protected？

Q03:

Why are the general savings account numbers masked on the e-Statement?

Q04:

Do I need to install any software to view the e-Statement？

Q05:

Are there any limits to which e-mail program I can use?

Q06:

How will I know that my eStatement has been sent？

Q07:

Even if I didn’t receive an eStatement notification message, will I still get the eStatement itself？

Q08:

When are statements sent？

Q09:

How can I print my e-Statement?

Q10:

How can I save my e-Statement on my computer?

Q11:

Will my e-Statement look the same as my previous paper statement?

Q12:

Can I receive both e-Statements and paper statements?

Q13:

Can I forward my eStatement to another email address？

Q14:

I use an Apple-Macintosh. Can I view e-Statements?

Q15:

What is the file size of an e-Statement?

Q16:

Can I register my mobile phone email address as the primary email address for my eStatements？

Q17:

Can I view my eStatements on my mobile phone？

Q18:

I have a Mutual Fund Account and I would like to switch to eStatements. Is this possible？

Q19:

If I select a language for my eStatement, is the email messages I receive also in that language？

Q20:

What should I do if I don't need to receive the notification email anymore？

Problem with e-Statement

Q01:

I have not received my eStatement. What should I do？

Q02:

Even though I was using my account last month, I didn't get an eStatement. What should I do？

Q03:

I made a mistake on the ”Change Email Address” screen. What should I do？

Q04:

I received my e-Statement, but the images are not displayed properly.

Q05:

A virus has infected my PC and my e-Statement has been compromised. What should I do?

Q06:

The eStatement I received is garbled and I cannot read it. What should I do？

Q07:

My email account is with Infoseek, and I always have to save my eStatement before I can open it. Is this a problem？

e-Statement e-mail address

Q01:

I am not receiving notification that my eStatement has been sent. What should I do？

Q02:

Can I change the email address for my eStatements？

Q03:

Can I register more than one address for email Address 1 （for account opening and eStatements）？

Q04:

Can I register more than one secondary email address （Address 2 for One Time Password Service）？

Reissue e-Statement and Paper Statement

Q01:

Can I have my eStatement re-issued？

Q02:

I have applied for a Yen Savings e-Savings Account. Will I get a printed statement

Q03:

I have not applied for e-Savings; may I receive e-Statements?

About Adobe Reader

Q01:

What is Adobe Reader and why do I need it?

Q02:

While viewing my e-Statement, an error message states：”There was an error processing a page”.