Banking Services

Banking Card

Q01:: Can I transfer funds into accounts at Japan Post Bank and JA／Japan Agricultural Cooperatives， and securities company bank accounts？
Q02:: Can I transfer money to an overseas bank account?
Q03:: Can I transfer funds at night and over the weekend？

Q01:: How can I change my PIN？
Q02:: Another person may have discovered my PIN. What should I do？
Q03:: If I forget my PIN, what should I do？
Q04:: If I forget my PIN, can I ask Citibank？
Q05:: I cannot use Citibank services because I have entered my PIN incorrectly. What should I do？

Q01:: What should I do if my name changes, for example due to marriage？
Q02:: Can I register the address of my place of employment as my mailing address?
Q03:: How do I change e-mail address which is already registered before?

Lost/stolen cash cards notifications and inquiries (Reference and transaction are not available)

Within Japan
(Telephone charges apply)

From overseas
(Telephone charges apply)

(Automated Voice Guidance Service)

Card PIN change

Service hours:
Weekdays 9:00-16:30

Telephone PIN change

Service hours:
24 hours a day, 365 days a year

Please note this service is not available at certain times.

Cutoff Date for Change of Investor Classification Citigroup in Japan Press Releases Terms and Conditions Sitemap
Citibank.co.jp	Citibank Japan Ltd. Solicitation Policy Basic Policy for Anti-Social Forces How to use this site シティバンク銀行株式会社登録金融機関関東財務局長（登金）第623号加入協会 : 日本証券業協会（特別会員）, 社団法人金融先物取引業協会 Copyright © 2010 Citibank Japan Ltd.