• Security
  • Beware of Forged Cash Card Crime
  • Beware of Billing Fraud/other Fraudulent Behavior
  • Beware of fraudulent CD-ROMs
  • Beware of DMs/flyers claiming to represent Citi
  • Never asks for personal information by e-mail
  • Beware of spyware
  • Beware of spoof website
  • Safety measures to maintain password security
  • Test your awareness of proper account protection
  • What to do if your information is revealed
• Contacts

Citibank Telephone Numbers

As of April, 2009

Emergency contact number for lost/stolen cash cards

Lost/stolen cash cards notifications and inquiries (Reference and transaction are not available)

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Non Account Holders

Citibank product and service inquiries

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Account Holders - CitiPhone Banking -

Verification, Inquiries, Transactions, and Customer Service

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Citibank Online Helpdesk

For Account Holders / Internet banking and system inquiries

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Citibank Information Dial

Interest rates and Foreign exchange market trends

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World Cash Card (Japanese only)

Verifications and Inquiries

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Yucho (Post office) World Cash Card (Japanese Only)

Verifications and Inquiries

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Citibank telephone number information

For quick confirmation of the appropriate telephone number to dial

*	The above numbers are basically available 24 hours a day, 365 days a year.

Information on JBA Customer Relations Center

Japanese Bankers Association (JBA) runs the JBA Customer Relations Center as contact points to which customers can go for consultation and inquiries and to which they can direct their opinions and complaints about banks.

Consultations and inquiries are free of charge.

Refer to the JBA website for more information.

• JBA Customer Relations Center Website
  * JBA Customer relations Center supports only Japanese.

• Information on JBA Customer Relations Center (PDF file   231.17KB )

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