Citibank Telephone Numbers
As of April, 2009
Emergency contact number for lost/stolen cash cards
Lost/stolen cash cards notifications and inquiries (Reference and transaction are not available)
| Within Japan (telephone charges apply) | 045-330-2890 |
| From overseas (telephone charges apply) | 81-45-330-2890 |
Non Account Holders
Citibank product and service inquiries
| Toll Free | 0120-50-4189 |
| Within Japan (telephone charges apply) | 045-330-2881 |
| For inquiries regarding e-Savings (Toll Free) | 0120-20-4189 |
Account Holders - CitiPhone Banking -
Verification, Inquiries, Transactions, and Customer Service
| Toll Free Available from mobile | 0120-110-330 |
| Within Japan (telephone charges apply) | 045-330-2880 |
| From overseas (telephone charges apply) | 81-45-330-2880 |
Citibank Online Helpdesk
For Account Holders / Internet banking and system inquiries
| Toll Free Available from mobile | 0120-41-0956 |
| Within Japan (telephone charges apply) | 045-330-2888 |
| From overseas (telephone charges apply) | 81-45-330-2888 |
Citibank Information Dial
Interest rates and Foreign exchange market trends
| Interest rates and exchange rates inquiries (telephone charges apply) | 045-330-2870 |
| US dollar exchange rate (telephone charges apply) (Japanese only) | 0180-994-884 |
World Cash Card (Japanese only)
Verifications and Inquiries
| Within Japan (telephone charges apply) | 045-330-2874 |
| From overseas (telephone charges apply) | 81-45-330-2874 |
Yucho (Post office) World Cash Card (Japanese Only)
Verifications and Inquiries
| Within Japan (telephone charges apply) | 045-330-2872 |
| From overseas (telephone charges apply) | 81-45-330-2872 |
Citibank telephone number information
For quick confirmation of the appropriate telephone number to dial
| Within Japan (toll free) | 0120-039-104 |
| From mobile phones (telephone charges apply) | 045-330-2871 |
| From overseas (telephone charges apply) | 81-45-330-2871 |
| * | The above numbers are basically available 24 hours a day, 365 days a year. |
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Related Information
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Lost/stolen cash cards notifications and inquiries (Reference and transaction are not available)
Within Japan
(Telephone charges apply)
From overseas
(Telephone charges apply)
(Automated Voice Guidance Service)
Card PIN change
Service hours:
Weekdays 9:00-16:30
Telephone PIN change
Service hours:
24 hours a day, 365 days a year
Please note this service is not available at certain times.
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