Citibank Telephone Numbers

As of April, 2009

Emergency contact number for lost/stolen cash cards

Lost/stolen cash cards notifications and inquiries (Reference and transaction are not available)

Within Japan (telephone charges apply) 045-330-2890
From overseas (telephone charges apply) 81-45-330-2890

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Non Account Holders

Citibank product and service inquiries

Toll Free 0120-50-4189
Within Japan (telephone charges apply) 045-330-2881
For inquiries regarding e-Savings (Toll Free) 0120-20-4189

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Account Holders - CitiPhone Banking -

Verification, Inquiries, Transactions, and Customer Service

Toll Free  Available from mobile 0120-110-330
Within Japan (telephone charges apply) 045-330-2880
From overseas (telephone charges apply) 81-45-330-2880

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Citibank Online Helpdesk

For Account Holders / Internet banking and system inquiries

Toll Free  Available from mobile 0120-41-0956
Within Japan (telephone charges apply) 045-330-2888
From overseas (telephone charges apply) 81-45-330-2888

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Citibank Information Dial

Interest rates and Foreign exchange market trends

Interest rates and exchange rates inquiries (telephone charges apply) 045-330-2870
US dollar exchange rate (telephone charges apply) (Japanese only) 0180-994-884

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World Cash Card (Japanese only)

Verifications and Inquiries

Within Japan (telephone charges apply) 045-330-2874
From overseas (telephone charges apply) 81-45-330-2874

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Yucho (Post office) World Cash Card (Japanese Only)

Verifications and Inquiries

Within Japan (telephone charges apply) 045-330-2872
From overseas (telephone charges apply) 81-45-330-2872

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Citibank telephone number information

For quick confirmation of the appropriate telephone number to dial

Within Japan (toll free) 0120-039-104
From mobile phones (telephone charges apply) 045-330-2871
From overseas (telephone charges apply) 81-45-330-2871
*The above numbers are basically available 24 hours a day, 365 days a year.

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What to do if you have revealed your personal information, please contact us immediately!

Lost/stolen cash cards notifications and inquiries (Reference and transaction are not available)

Within Japan
(Telephone charges apply)

045-330-2890

From overseas
(Telephone charges apply)

81-45-330-2890
Please contact CitiPhone Banking to change your password.

(Automated Voice Guidance Service)

0120-110-330

Card PIN change

Service hours:
Weekdays 9:00-16:30


Telephone PIN change

Service hours:
24 hours a day, 365 days a year


Please note this service is not available at certain times.

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