Requesting One Time Password


	During your session, please do not use Browser Back Button and use "Back" or "Cancel" button inside Citibank Online.

You will need a One Time Password (OTP) to use our services which require a higher level oｆ security to protect your personal information. Follow the instructions below to request and obtain an OTP.

Requesting One Time Password

Click "Proceed” to Request One Time Password.

When you click "Proceed” to request One Time Password, your OTP is sent to your registered email address.

*	An OTP is valid for 1 hour and 4 transactions from the time it is sent.
*	When you are changing your OTP email or reactivating transfers to an unregistered payee or using e-Forms, you will receive an OTP that is valid for only 1 transaction in 1 hour from the time it is sent.

You will need an OTP to use the following services. Follow the links below for more details.

Unregistered Transfers - Transfers to Unregistered Domestic Citibank Accounts
Unregistered Transfers - Transfers to Other Unregistered Bank Accounts in Japan
Changing Your OTP Email Address
Reactivating Transfers to Unregistered Payees

*	You must be registered for the One Time Password Service before you can use it. To register, select "Register for One Time Password Service" from the "Fund Transfers" menu. Follow the link below for more details. Registering for the One Time Password Service

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