Forgot your password? / Re-register password
If you have forgotten your password, you may sign on to Citibank Online by obtaining another password. Below are the instructions for registering a new password, and for how to use the Virtual Pad.
Enter User ID/ Yen Savings Account Number/ Telephone Personal ID Number / Birth Date
Enter your user ID.
Enter the user ID that you use for signing on to Citibank Online.
Enter your Yen Savings account number.
Your Yen Savings account number is the last 7 digits of the number inscribed on your Banking Card.
Enter your Telephone Personal ID Number (T-PIN).
Your Telephone Personal ID Number (T-PIN) may be entered by using the Virtual Pad as well as your keyboard. Unlike entering your T-PIN using the computer keyboard, using the Virtual Pad ensures internet security because it does not save a record of information you enter into your computer.
Enter your date of birth.
When entering your birth date, the month and day should both be entered as 2 digits. The year should be 4 digits in the western calendar.
Ensure that the information you entered is correct, then click "Next."
Enter New Password
Enter the new password that you would like to register.
Other than using your own keyboard, passwords may also be entered using our Virtual Pad. Unlike entering passwords using a keyboard, the Virtual Pad ensures internet security because it does not save a record of information you enter into your computer.
Ensure that the details you entered are correct, then click "Re-register password."
New Password Registration Completed
A message confirming the registration of your new password will be displayed.
How To Use the Virtual Pad