Change ID

	During your session, please do not use Browser Back Button and use "Back" or "Cancel" button inside Citibank Online.

In the menu item, “Change ID,” you may change the ID you registered to sign on to Citibank Online. Below are the instructions for changing your user ID and for using the Virtual Pad.

Enter User ID and Password

Enter your new user ID.

• Compose a combination of from 6 to 50 letters and numbers as your user ID, then register this combination. Your user ID must be composed of both letters and numbers.
• In addition to all Single-byte letters and numbers, “at mark” (@), period (.) and underscore (_) may be used.
• Neither 3 or more letters in alphabetical order (e.g., abcdefg) nor 3 or more numbers in numerical order (e.g., 12345) may be used. The same letter or number may not be repeated 3 or more times in succession (e.g., aaa or 111).
• Your user ID must be different from your password.
• If our system indicates that the user ID you requested is already in use, you will be instructed to compose and register a different user ID.
• Please note that our computer system does not distinguish between uppercase and lowercase letters.

Enter your password.

Other than using your own keyboard, passwords may also be entered using our Virtual Pad. Unlike entering passwords using a keyboard, the Virtual Pad ensures internet security because it does not save a record of information you enter into your computer.

Ensure that the information you entered is correct, then click “Change User ID.”

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User ID Change Completed

A message confirming the change of your user ID will be displayed.

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How To Use the Virtual Pad

• You may enter your password by clicking on the letters and/or numbers on the Virtual Pad. The Virtual Pad is designed in such a way that there are no changes on the screen when you enter information, so people around you will not be able to see what you enter.
• Letters and numbers you enter will be denoted by asterisks (*) in the field box.
• Click “Enter” when finished entering your password.
• Click “Back” if you would like to delete the information you entered.
• There is no distinction between uppercase and lowercase letters on the Virtual Pad. Choose letters regardless of case.

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