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Service Charges
Citibank has been providing comprehensive banking services for its customers with a broad range of products and services designed to meet all your personal financial needs.
Transfers
| Type of transaction |
Service charges |
| Customers with a Citibank account |
Customers with no Citibank account |
| Domestic |
Transfer to another Citibank branch |
At service counter |
¥315/transfer |
¥315/transfer |
| In cash at ATM |
Free of charge |
Free of charge |
| With Banking Card at ATM |
Free of charge |
- |
| Via CitiPhone Banking*1 |
Free of charge |
- |
| Via Citibank Online*1 |
Free of charge |
- |
| Transfer to other banks |
At service counter |
¥840/transfer |
- |
| With Banking Card at ATM |
¥420/transfer |
- |
| Via CitiPhone Banking*2 |
¥840/transfer |
- |
| Via Citibank Online*2 |
¥260/transfer |
- |
| Cancellation or amendment of remittance*3 |
¥840/transfer |
¥840/transfer |
| Foreign currency remittance |
To a Citibank branch in Japan*4 |
¥4,000/transfer |
¥4,000/transfer |
| To another bank in Japan*5 |
¥4,000/transfer |
- |
| Non-resident JPY remittance |
To a Citibank branch in Japan |
¥315/transfer |
¥315/transfer |
| To another bank in Japan*6 |
¥2,000/transfer |
- |
| Overseas |
Electronic transfer |
At service counter*7 |
¥4,000/transfer
( handling fee ¥2,000, electronic transfer fee ¥2,000 ) |
- |
| Via CitiPhone Banking*7*8 |
¥4,000/transfer
( handling fee ¥2,000, electronic transfer fee ¥2,000 )
|
- |
| Via Citibank Online*7*8 |
¥3,500/transfer
( handling fee ¥1,500, electronic transfer fee ¥2,000 ) |
- |
| Bank check*7 |
¥2,800/check |
- |
Refund
(cancellation or amendment of remittance)*9 |
¥2,500/transfer |
- |
Remarks
| *1 |
Customers who wish to make use of these services via CitiPhone Banking must register the recipients in advance.
The electronic fund transfer service is not available via Citibank Online to corporate or non-resident account holders.
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| *2 |
Customers who wish to make use of these services via CitiPhone Banking must register the recipients in advance.
Fee is discounted to ¥160 for each remittance made to another bank via Citibank Online, for accounts with the Total Average Monthly Relationship Balance in the previous month of 1 million yen or more.
Regardless of the Total Average Monthly Relationship Balance, customers who have opened a new account, may enjoy the same discount as those with the Total Average Monthly Relationship Balance in the previous month of 1 million yen or more, when using CitiPhone Banking or Citibank Online, These customers are eligible from the month in which the account was opened and the two subsequent months.
The electronic fund transfer service is not available via Citibank Online to corporate or nonresident account holders.
|
| *3 |
Once funds have been refunded, customers must pay an additional remittance fee to remit them again. |
| *4 |
Customers with no Citibank account and Citibank corporate account holders who wish to remit funds in the same currency as the appropriated funds must pay a ¥2,500 lifting fee in addition to the basic ¥4,000 service charge. |
| *5 |
Citibank corporate account holders who wish to remit funds in the same currency as the appropriated funds must pay a lifting fee of 0.05% of the remitted amount (¥2,500 minimum) in addition to the basic ¥4,000 service charge.
¥1,500 is additionally required, in case you request "pay in full" arrangement. This service is only available at branch counters and by mail order. |
| *6 |
Citibank corporate account holders pay an additional lifting fee of 0.05% of the remittance amount (¥2,500 minimum) when paying the appropriated funds in JPY.
¥1,500 is additionally required, in case you request "pay in full" arrangement. This service is only available at branch counters and by mail order. |
| *7 |
Citibank corporate account holders who conduct an electronic transfer or order a remittance check in the same currency as the appropriated funds are required to pay ¥2,500 lifting fee in addition to the normal service charge.
For overseas electronic transfer, ¥1,500 is additionally required, in case you request "pay in full" arrangement. This service is only available at branch counters and by mail order.
If the debited account is a foreign currency savings account, moreover, the bank charges are converted from JPY into the foreign currency at the TTB rate and debited from the foreign currency savings account. Cutomers can choose yen savings accounts as the debited account at a branch counter and CitiPhone Banking.
The intermediary bank that processes the transaction may charge a separate fee for overseas remittances. |
| *8 |
Fee is discounted to ¥2,500 for each overseas remittance made via CitiPhone Banking (¥500 handling fee + ¥2,000 electronic transfer fee) for accounts with the Total Average Monthly Relationship Balance in the previous month of 1 million yen or more. (This discount is not applicable, however, to customers with Citibank corporate accounts or for remittance made for business purpose.)
Fee is discounted to ¥2,000 for each overseas remittance made via Citibank Online (¥0 handling fee + ¥2,000 electronic transfer fee) for accounts with the Total Average Monthly Relationship Balance in the previous month of 1 million yen or more.
Regardless of the Total Average Monthly Relationship Balance, customers who have opened a new account, may enjoy the same discount as those with the Total Average Monthly Relationship Balance in the previous month of 1 million yen or more, when using CitiPhone Banking or Citibank Online, These customers are eligible from the month in which the account was opened and the two subsequent months.
The overseas remittance service is not available to corporate or non-resident account holders via Citibank Online. (Remittance of funds for business purposes by individual customers is not permitted.)
In addition, customers who wish to make use of these services with Citibank Online and CitiPhone Banking must register the recipients in advance. |
| *9 |
Once funds have been refunded, customers must pay an additional remittance fee to remit them again.
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- The CitiPhone Banking and Citibank Online services are available for use only by Citibank account holders.
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Fixed-amount automatic remittance/transfer
| Type of transaction |
Service charges |
| Customers with a Citibank account |
Customers with no Citibank account |
| Domestic |
Transfer to another Citibank branch |
Free of charge |
- |
| Transfer to other banks |
¥840/transfer |
- |
| Overseas |
Electronic transfer*1 |
¥4,000/transfer
(handling fee ¥2,000, electronic transfer fee ¥2,000)
|
- |
Remarks
| *1 |
Fee is discounted to ¥2,500 for each overseas remittance made via CitiPhone Banking (¥500 handling fee + ¥2,000 electronic transfer fee) for accounts with the Total Average Monthly Relationship Balance in the previous month of 1 million yen or more. |
- If a transaction involves a foreign currency exchange, a conversion fee included in the exchange rate in effect on the transaction date is applied in addition to the above charges. In the case of large-amount transactions, however, the exchange rates displayed on exchange rate notice boards at service counters are not always applicable without modification.
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Checks
| Type of transaction |
Service charges |
| Customers with a Citibank account |
Customers with no Citibank account |
| Issuing |
Traveler's checks*1 |
1% of total face value of checks issued |
2% of total face value of checks issued (Up to ¥100,000) |
| Manager's check |
¥1,050/check |
- |
| Current account checkbook |
¥525/check book |
- |
| Collection |
Local check |
Check for collection via other bank or clearing-house*2 |
¥630/check |
- |
| Promissory note*2 |
¥630/check |
- |
| Foreign currency check |
USD dollar check*2 |
¥1,000/check |
- |
| Check in a foreign currency other than US dollar*2 |
¥1,500/check |
- |
| Check in a foreign currency for individual collection*2 |
¥4,000/check |
- |
| Payment of JPY check (CRS) payable by Citibank's Tokyo branch*2 |
Free of charge |
¥4,000/check |
| Stop payment |
Manager's check |
¥1,050/check |
- |
| Check on current account |
¥1,050/check |
- |
| Bank check |
¥4,500/transfer
( handling fee ¥2,500,
electronic transfer fee ¥2,000 ) |
- |
| Dishonored check |
Local check*3 |
¥4,200/check |
- |
| Foreign currency check*4 |
¥5,000/check |
- |
Remarks
| *1 |
Traveler's check lifting fees are waived for Citibank account holders who purchase traveler's checks for their own use or use by a family member.
Customers with no Citibank account who purchase travelers checks in the same currency as the appropriated funds are charged a lifting fee of ¥2,500 in addition to the issuing fee. |
| *2 |
The service fee is waived for Citibank-related checks.
When the collection involves foreign checks, the date of deposit is set after a retention period of 15 or 22 business days. This retention period is subject to change, however, depending on communication or other conditions.
In the case of individual collection, the date of deposit is determined after collection is confirmed.
Charges include fees for collection and communications by Citibank.
Customers are responsible for payment of additional charges assessed by the paying bank.
This charge is also incurred for payments into time deposits.
Foreign currency checks may be handled as checks for individual collection at Citibank’s discretion.
|
| *3 |
Checks issued and paid in Japan. |
| *4 |
Checks issued and/or payable overseas. JPY checks (CRS) payable by Citibank Japan Ltd. |
- If a transaction involves a foreign currency exchange, a conversion fee included in the exchange rate in effect on the transaction date is applied in addition to the above charges. In the case of large amount transactions, however, the exchange rates displayed on exchange rate notice boards at service counters are not always applicable without modification.
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Foreign exchange
| Type of transaction |
Service charges |
| Customers with a Citibank account |
Customers with no Citibank account |
| Handling charges for USD cash |
Deposit to USD savings account*1 |
¥2/US$1 |
- |
| Withdrawal from USD savings account*1 |
¥2/US$1 |
- |
| Payment for USD transactions*1 |
¥2/US$1 |
¥2/US$1 |
| Foreign exchange handling charge ("lifting fee") |
Individual*2 |
Free of charge |
¥2,500/transfer |
| Corporate*3 |
¥2,500/transfer* |
| Foreign currency exchange fee (transaction/currency unit) |
USD, EUR, AUD, NZD, GBP, CAD, CHF |
¥1 |
¥1*4 |
| HKD, NOK, ZAR |
¥0.4 |
¥0.4*4 |
Remarks
| *1 |
This service charge is required when handling US dollars in cash and is charged in addition to other service charges. The service charge is waived, however, when customers use US dollars to make US dollar time deposits with a term of six months or longer, purchase mutual funds handled by Citibank (except Legg Mason Funds Money) or purchase intermediate securities products.
Opening of a securities transaction account and purchasing of intermediate securities products on the same date is not permitted. We ask that customers open a securities transaction account in advance. |
| *2 |
This service charge is applied to overseas electronic fund transfers in a foreign currency or Japanese yen, domestic remittances in a foreign currency (to Citibank or another bank) and non-resident remittances in Japanese yen (to other banks only), issuance of foreign currency demand drafts, and issuance /cashing of traveler's checks paid in the currency in which the check is denominated.
* A service charge of 0.05% of the remittance amount (¥2,500 minimum) is applied for domestic remittances to other banks in US dollars and for non-resident remittances in yen. |
| *3 |
A service charge of 0.05% of the remittance amount (¥2,500 minimum) is applied for domestic remittances to other banks in US dollars and for non-resident remittances in yen. |
| *4 |
Applicable to transactions involving foreign currency exchanges, such as issuance /cashing of traveler's checks or transfers to domestic Citibank accounts. |
- If a transaction involves a foreign currency exchange, a conversion fee included in the exchange rate in effect on the transaction date is applied in addition to the above charges. In the case of large amount transactions, however, the exchange rates displayed on exchange rate notice boards at service counters are not always applicable without modification.
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Others
| Type of transaction |
Service charges |
| Customers with a Citibank account |
Customers with no Citibank account |
| Banking Card replacement |
¥1,050/card |
- |
| IC Banking Card issuance/replacement |
| Supplementary card issuance |
| Balance certificate issuance |
Delivered by mail*1 |
¥840/certificate |
- |
| Delivered at branch*1 |
¥1,050/certificate |
| Certificates requiring special descriptions such as succession / Certificates requiring a certain form specified by an auditing firm (Orders may be placed at a branch service counter or by mail)*1 |
¥1,050/certificate |
- |
| Certification of personal information*2 |
¥1,050/certificate |
¥1,050/certificate |
| Reissue of a transaction statement |
¥525/certificate |
- |
| Overseas CDs/ATMs Service charge |
Banking Card |
¥210/withdrawal |
- |
| Gaika Cash Card |
US$2/withdrawal |
- |
| Account maintenance fee*3 |
¥2,100/month |
- |
Remarks
| *1 |
All requests should be submitted via CitiPhone Banking and at a branch service counter.
A handling fee of ¥1,050 is charged for each request submitted by mail.
Citibank branches can issue certificates in response to urgent requests, depending on the content, but customers must confirm in advance via CitiPhone Banking whether or not a certificate can be issued. The charge for urgent issuance is ¥2,100 per certificate. Urgently requested certificates cannot be issued on the day the request is made.
The actual cost of postage is charged for special delivery or registered mail. |
| *2 |
A fee of ¥3,150 (tax included) is charged for certifying disclosure of items other than the specified items. |
| *3 |
A monthly account maintenance fee of ¥2,100 (including tax) is charged to the account on the first banking day of the following month. This fee is waived when
- the Total Average Monthly Relationship Balance in foreign currency in the previous month is equivalent to 200,000 yen or more,
- the Total Average Monthly Relationship Balance in the previous month is equivalent to 500,000 yen or more,
- the customer is paying a housing loan (including Mortgage Power),
- the average monthly loan balance for Advance Money or card loans in the previous month is 4 yen or more,
- the customer is a member of the Citi Platinum Card or Citi Gold Card issued by Citi Card Japan Inc. (Citi Platinum VISA Card, Delta skymiles Citi Platinum VISA Card, Citi Gold Card, Delta skymiles Citi Gold VISA Card, Citi Elite, and Citi Dollar Card) and designates a Citibank account to pay balances on these cards, or
- a new account is opened for the month in which the account is opened and the two subsequent months.
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At Citibank, customers are charged a monthly account maintenance fee of 2,100 yen (tax included), which is deducted from their account on the first banking day of the following month. However, this fee is waived for the months when your monthly account maintenance fee satisfies the minimum requirement as stipulated by Citibank.
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