Precautions When Using CitiPhone Banking

You will be amazed at how convenient conducting your banking transactions can be with CitiPhone Banking. With utmost ease, you can carry out a whole range of transactions, from your office or from wherever it pleases you. What’s more, you have the ability to find out details on your account, any time of the day or night.

Please read through the following carefully to ensure that your CitiPhone Banking experience is even more pleasurable.

If you have any problems, at any time during your transactions, our Phonebanking Officers will be on hand to assist you.

Use of Automated Voice Guidance Service

When calling CitiPhone Banking, please have your account number and telephone identification code (T-PIN) ready.
Your TPIN is the 4-digit number that was decided when you opened your account, as distinct from your Banking Card PIN. The Automated Voice Guidance System cannot be used without the T-PIN. If you have forgotten your TPIN, please submit a "PIN or T-PIN Re-issuance Request".
Download "PIN or T-PIN Re-issuance Request" [PDF file 125.40KB]

When using the voice response system for Inter-Account fund transfers, please listen to the voice instructions till the end before making your selection. After each transaction, you will be given a transaction number in case you need to inquire about the transaction. Please record and retain this number for future reference.
When you have completed your transaction, please press and hang up the phone.
Customers using a rotary-dial type line are requested to make arrangements to use it as a touch-tone phone.
The announced TTS exchange rates are for converting yen into foreign currency. The TTB rates are for converting foreign currency into yen. Rates for checks and US dollar cash will vary from the announced rates.
Fax services are available only within Japan. Please note that the service is not available overseas.
Transactions requested from 9:00 to 16:50 on a business days will be dated the same day. Transactions requested later will be dated on the following business day.
When opening a foreign currency time deposit to benefit from add-on interest rate, please be sure to transfer Yen assets to the new foreign currency time deposit. Please note that foreign currency time deposits opened with your existing foreign currency assets will not be eligible for add-on interest rate.
Renewal of time deposits scheduled for automatic renewal will be processed at 16:50 on the date of maturity. After 16:50, the deposit cannot be cancelled until the next maturity date.
You can change your Banking Card personal identification number [PIN] at any time between 9:00 and 16:50 on the bank business days.
Fax service regarding Foreign Currency Exchange Rates, Exchange/Interest Rate Charts, Weekly Economic Review reports and Investment News can be accessed via the Foreign Currency transaction menu and foreign currency exchange rate menu. Please follow the Automated Voice Guidance Service for each menu.

The following transactions and services are not available through our Automated Voice Guidance Service. Please submit your request directly to our CitiPhone Banking Customer Service Representative, or visit a Citibank branch near you.

(1): Transactions in Hong Kong Dollars, Swiss Francs and Thai Baht
(2): Transactions between foreign currencies (i.e. non-yen transactions)
(3): Premium Deposits
(4): My First Gaika
(5): World Mix
(6): Order Watch
(7): Transfers of time deposits on the date of maturity
(8): MultiMoney Credit loans and repayments
(9): Foreign currency transactions for amounts less than or equivalent to 1,000 yen
(10): Foreign currency transactions for amounts more than or equivalent to 50,000 US dollars (Spot rate transactions)
(11): Fund transfers of 5 million yen or more

The maximum number of inquiries that can be processed for your account balance and/or transaction history is as follows. To make additional inquiries, please contact a Customer Service Representative.

(1): If you have multiple time deposits, up to 6 time deposits can be inquired about at a time.
(2): If you have more than 9 transactions within 1 day, up to 8 transactions can be inquired about at a time.

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