How to Use CitiPhone Banking Automated Voice Guidance Service

The following gives you an overview of how to use the CitiPhone Banking Automated Voice Guidance Service to perform various banking transactions.

This automated service is available to all Citibank account holders. If you do not yet have an account with Citibank, please click here.

Transactions
Exchange / Interest Rate Information
Balance / Transaction History Information
Reporting Lost or Stolen Cards
Change Requests, Limit Control, Fax Sevice
Personal Information Protection

Toll Free(In Japan) 0120-110-330/Fron Overseas 81-45-330-2880(toll charged)

To receive guidance in English, first select . Follow the voice instructions and press the appropriate buttons on your touch-tone phone to perform the desired operations.

: Account Number, : Telephone Personal Identification Number. Please input your account number and T-PIN clearly according to the voice instructions. : You will be connected to our Customer Service Representative.

As of February, 2009

Transactions

US Dollar Transactions	Buying US Dollars from Yen Savings Account
	Buying US Dollars from MultiMoney Account
	Selling US Dollars
	Opening US Dollars Time Deposit
	Changing Time Deposit Rollover Instructions

Euro Transactions	Buying Euros from Yen Savings Account
	Buying Euros from MultiMoney Account
	Selling Euros
	Opening Euros Time Deposit
	Changing Time Deposit Rollover Instructions

Other Transactions	Buying Foreign Currency
	Selling Foreign Currency
	Opening Yen Time Deposit
	Opening Foreign Currency Time Deposit
	Changing Time Deposit Rollover Instructions
	Yen Transfer between Accounts

Transfers / Remittances

Domestic and Overseas Remittances to Registered Recipients

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Exchange / Interest Rate Information

	Current Exchange Rate Information
	Current Interest Rate Information

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Balance / Transaction History Information

Balance Information	Yen Savings Account
Balance Information	MultiMoney Account

Transaction History Information	Yen Savings Account
Transaction History Information	MultiMoney Account

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Reporting Lost or Stolen Cards

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Change Requests, Limit Control, Fax Service

Change of Cards PIN and T-PIN	Change Cards PIN
Change of Cards PIN and T-PIN	Change T-PIN

Limit Control

Limit Control on ATM withdrawal limit change

FAX Services	Current Exchange / Interest Rate Information
	Exchange / Interest Rate Chart
	Branch Location Map
	ATM Location Map
	Information on Products and Commission
	CitiPhone Banking Guide
	Change Requests / Remittance Registration Form

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Personal Information Protection

	Declaration of Protection of Personal Information
	Purpose of use for general bank products
	Other inquiries

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The following services are also available to customers without Citibank accounts:

Current Exchange Rate Information
Current Interest Rate Information

Current Exchange Rate Information	US Dollar
	Euro
	Other Currency
Current Interest Rate Information	US Dollar Time Deposit
	Euro Time Deposit
	Other Currency Time Deposit
	Step-Up Time Deposit
	Yen / Foreign Currency Savings
	Yen / Foreign Currency Savings

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Regarding the Use of Automated Voice Guidance Service

When calling CitiPhone Banking, please have your account number and Telephone Identification Code (T-PIN) ready.
Your TPIN is the 4-digit number that was decided when you opened your account, as distinct from your Banking Card PIN. The Automated Voice Guidance System cannot be used without the T-PIN. If you have forgotten your T-PIN, please submit a "PIN or TPIN Re-issuance Request".
PIN or T-PIN Re-issuance Request [PDF 127KB]
When using the voice response system for Inter-Account fund transfers, please listen to the voice instructions till the end before making your selection. After each transaction, you will be given a transaction number in case you need to inquire about the transaction. Please record and retain this number for future reference.
When you have completed your transaction, please press and hang up the phone.
Customers using a rotary-dial type line are requested to make arrangements to use it as a touch-tone phone.
The announced TTS exchange rates are for converting yen into foreign currency. The TTB rates are for converting foreign currency into yen. Rates for checks and US dollars in cash will vary from the announced rates.
Fax services are available only within Japan.
Transactions requested from 9:00 to 16:50 on business days will be dated the same day. Transactions requested later will be dated on the following business day.
When opening a foreign currency time deposit to benefit from add-on interest rate, please be sure to transfer Yen assets to the new foreign currency time deposit. Please note that foreign currency time deposits opened with your existing foreign currency assets will not be eligible for add-on interest rate.
Renewal of time deposits scheduled for automatic renewal will be processed at 16:50 on the date of maturity. After 16:50, the deposit cannot be cancelled until the next maturity date.
You can change your Banking Card personal identification number [PIN] at any time between 9:00 and 16:50 on the bank business days.
Fax services regarding Foreign Currency Exchange Rate, Exchange/Interest Rate Chart, Weekly Economic Review report and Investment News can be accessed from the Foreign Currency transaction menu and foreign currency exchange rate menu. Please follow the Automated Voice Guidance Service of each menu.
The following transactions and services are not available through our Automated Voice Guidance Service. Please submit your request directly to our CitiPhone Banking Customer Service Representative, or visit a Citibank branch near you.

・ Transactions in Hong Kong Dollars, Swiss Francs and Thai Baht

・ Transactions between foreign currencies (i.e. non-yen transactions)

・ Premium Deposits

・ My First Gaika

・ World Mix

・ Order Watch

・ Transfers of time deposits on the date of maturity

・ MultiMoney Credit loans and repayments

・ Foreign currency transactions for amounts less than or equivalent to 1,000 yen

・ Foreign currency transactions for amount more than or equivalent to 50,000 US dollars (Spot rate transactions)

・ Fund transfers of 5 million yen or more

The maximum number of inquiries that can be processed for your account balance and/or transaction history is as follows. To make additional inquiries, please contact a Customer Service Representative.

・ If you have multiple number of time deposits, up to 6 time deposits can be inquired about at a time.

・ If you have more than 9 transactions within 1 day, up to 8 transactions can be inquired about at a time.

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