Citibank Mobile

Bank easier with Citibank Mobile
Citibank Mobile Service Citibank Mobile Service is available with EZweb, Yahoo! Keitai and i-mode.
* Citibank Mobile Service is available only on SSL-enabled mobile phones with following 3 carriers.

• i-mode of NTT DoCoMo
• EZweb of KDDI/au
• Yahoo! Keitai of SoftBank

Please note that some mobile phones do not support Citibank Mobile (incompatible models).
How to access Models not supported
For Citibank Mobile users
For Citibank Mobile users

After accessing Citibank Mobile site, choose ‘Citibank Mobile Sign-on’. Then enter your User ID and Password to sign on.
* For new User ID and Password you can register on either Citibank Online or Citibank Mobile.
How to register on Citibank Online  How to register on Citibank Mobile
Citibank Mobile Services
Information on services available before and after Signing on Citibank Mobile
Details
How to sign on
Steps by step guide to sign on to Citibank Mobile
Details
Notice
* Customers are responsible for connection fees and call charges.
* Currently available with NTT DoCoMo, KDDI/au, SoftBank mobile phones.
* Mobile phone models must support end-end SSL in order to use this service.

For inquiries

Citibank Online Helpdesk

Toll free 0120-41-0956(24 hours a day, 365 day a year)
Within Japan 045-330-2888(telephone charges apply)
From overseas 81-45-330-2888(telephone charges apply)

For English guidance, press  *1, for Japanese guidance, press *2.

1 For sign on process on Citibank Online

2 For transaction related problems

3 For One Time Password Service

4 For technical support and other inquiries

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