• Banking Services top
• Deposits/Withdrawals
• Fund Transfers/Overseas Remittances
  • Fund Transfers to Unregistered Payee Service
  • Fund Transfers to Japan Post Bank Accounts
• Service Charges
  • Total Average Monthly Relationship Balance
  • Discount Fees
• Change Profiles and Download Forms
• Overseas Use
  • How to Use Overseas ATMs
  • Notes Concerning Overseas CD/ATM Use
  • Contact from Overseas
• CAP Service
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• Citibank Cards
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• Branches & ATMs
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• Internet Banking
  • Service Details
  • How to Use Citibank Online
  • Notices Concerning Use of Citibank Online
  • Supported Environments/Browser Settings
  • Frequent Asked Questions
• Citibank Mobile
  • Service Details
  • How to Sign On
  • How to Register Your ID and Password
• CitiPhone Banking
  • How to Use CitiPhone Banking
  • Precautions When Using CitiPhone Banking
• Other Services
  • e-Statement
  • J-Debit
  • Demand Draft Issuance
  • US Dollar Cash Exchange Service
  • Consolidated Bank Statements

Services Details

		After Sign-on
Account information   Balance Summary Service Description You may view all of your accounts, your account balance, and total average monthly relationship balance of your accounts in the following categories: Yen Savings/Time Deposits, Foreign Currency Savings, Credit Borrowing, and Checking. Service hours 0:00- 24:00 Maximum amount per transaction -  Notice • You cannot check the balance of your investment account on Citibank Mobile. • Transactions made at Citibank Mobile after 4:50 pm on business days or at any time during weekends or holidays will be posted to your account the next business day and your account balance at ATM machines will be updated at that time. • ATM, branch, and J-Debit transactions made after 4:50 pm on business days, or at all times during weekends and holidays will be posted to your account the next business day.   Account Details and Activity Service Description You may view details and activity associated with each of your accounts for up to the past 90 days. Service hours 0:00- 24:00 Maximum amount per transaction -  Notice • You cannot check the balance of your investment account on Citibank Mobile. • Transactions made at Citibank Mobile after 4:50 pm on business days or at any time during weekends or holidays will be posted to your account the next business day and your account balance at ATM machines will be updated at that time. • ATM, branch, and J-Debit transactions made after 4:50 pm on business days, or at all times during weekends and holidays will be posted to your account the next business day.
Transfers   Transfers Between Same Currencies Service Description You may transfer your deposit from one account to another in the same currency. Service hours 0:00- 24:00 (This service may be unavailable during early morning or evening hours on business days. Maximum amount per transaction 1 yen to under 5 million yen  Notice • Transactions made at Citibank Mobile after 4:50 pm on business days or at any time during weekends or holidays will be posted to your account the next business day and your account balance at ATM machines will be updated at that time. • ATM, branch, and J-Debit transactions made after 4:50 pm on business days, or at all times during weekends and holidays will be posted to your account the next business day.   Transfers to Registered Payee-Domestic Service Description You may transfer or remit funds to your registered domestic payees. Fund Transfer and Remittance Payee Registration Form Service hours 18:30 - 14:30 of the following business day (This service may be unavailable during early morning or evening hours on business days.） Maximum amount per transaction 1,000 yen to1 million yen  Notice To domestic Citibank payees • You may make up to four funds transfers per business day (business days are from 6:30 pm on one day to 2:30 pm on the next business day). • Requests made after 2:30 pm on business days or at all times during weekends or holidays will be processed on the next business day. • The funds transfer service for corporate or non-resident accounts is not available at Citibank Mobile. To domestic non-Citibank financial institutions • You may make up to six funds transfers per business day (business days are from 6:30 pm on one day to 2:30 pm on the next business day). • Requests made after 2:30 pm on business days or at all times during weekends or holidays will be processed on the next business day.
Deposits   Buy Foreign Currency Service Description You may purchase foreign currencies anytime you wish. Service hours 0:00 - 24:00 (This service may be unavailable during early morning or evening hours on business days.） Maximum amount per transaction 1,000 yen equivalent to under 50 million yen equivalent  Notice • Transactions made at Citibank Mobile after 4:50 pm on business days or at any time during weekends or holidays will be posted to your account the next business day and your account balance at ATM machines will be updated at that time. • Customers transferring funds between Yen and foreign currency accounts are permitted to make a maximum of 100 transactions per bank business day (from 16:50 of one business day to 16:50 of the following business day). This upper limit represents the total aggregate number of transactions made through Citibank Online and Citibank Mobile. • When a transaction of an amount equivalent to greater than 20,000 United States dollars is executed, the exchange rate calculated with the Foreign Exchange fee and the current market rate as of the transaction day will be applied. Therefore, the displayed rates may be updated and changed during the transaction due to market fluctuation. In such cases, please try the transaction again at Citibank Mobile, or call CitiPhone Banking. • Transactions for any amount equivalent to greater than 50,000,000 yen may not be executed at Citibank Mobile. In such cases, please consult an associate at one of our branches or call CitiPhone Banking.   Sell Foreign Currency Service Description You may sell foreign currencies anytime you wish, 24 hours a day. Service hours 0:00 - 24:00 (This service may be unavailable during early morning or evening hours on business days.） Maximum amount per transaction 1 currency unit to under 50 million yen equivalent  Notice • Transactions made at Citibank Mobile after 4:50 pm on business days or at any time during weekends or holidays will be posted to your account the next business day and your account balance at ATM machines will be updated at that time. • Customers transferring funds between Yen and foreign currency accounts are permitted to make a maximum of 100 transactions per bank business day (from 16:50 of one business day to 16:50 of the following business day). This upper limit represents the total aggregate number of transactions made through Citibank Online and Citibank Mobile. • When a transaction of an amount equivalent to greater than 20,000 United States dollars is executed, the exchange rate calculated with the Foreign Exchange fee and the current market rate as of the transaction day will be applied. Therefore, the displayed rates may be updated and changed during the transaction due to market fluctuation. In such cases, please try the transaction again at Citibank Mobile, or call CitiPhone Banking. • Transactions for any amount equivalent to greater than 50,000,000 yen may not be executed at Citibank Mobile. In such cases, please consult an associate at one of our branches or call CitiPhone Banking.   Open MultiMoney Time Deposits Service Description You can open either Yen or foreign currency time deposits from your MultiMoney Savings Account or Yen Savings Account. Service hours 0:00 - 24:00 (This service may be unavailable during early morning or evening hours on business days.） Maximum amount per transaction 100,000 yen equivalent to 50 million yen equivalent  Notice • Transactions made at Citibank Mobile after 4:50 pm on business days or at any time during weekends or holidays will be posted to your account the next business day and your account balance at ATM machines will be updated at that time. • When a transaction of an amount equivalent to greater than 20,000 United States dollars is executed, the exchange rate calculated with the Foreign Exchange fee and the current market rate as of the transaction day will be applied. Therefore, the displayed rates may be updated and changed during the transaction due to market fluctuation. In such cases, please try the transaction again at Citibank Mobile, or call CitiPhone Banking. • Transactions for any amount equivalent to greater than 50,000,000 yen may not be executed at Citibank Mobile. In such cases, please consult an associate at one of our branches or call CitiPhone Banking.   Change Maturity Instructions Service Description You may choose between transferring the principal and interest from your MultiMoney time deposit to a MultiMoney Savings Account in the same currency or automatically renewing the time deposit in the same currency and for the same tenor. Service hours 0:00 - 24:00 (This service may be unavailable during early morning or evening hours on business days.) Maximum amount per transaction -  Notice • Requests to change maturity instructions may be made until 4:50 pm on the maturity day. However, there are cases in which changes may not be made on the maturity date, depending on your pre-set maturity instructions. In such cases, please call CitiPhone Banking by 4:50 pm on the maturity date and consult an associate.
Rates   Foreign Exchange Rates Service Description You may view the latest information regarding Foreign Exchange rates offered by Citibank. Service hours 0:00 - 24:00 Maximum amount per transaction -  Notice • Rates are subject to change and are updated daily.   Foreign Currency Savings and Time Deposits Interest Rates Service Description You may view interest rates for foreign currency savings and time deposits. Service hours 0:00 - 24:00 Maximum amount per transaction -  Notice • Rates are subject to change and are updated daily. • Applied rates are as of Date of Transaction shown above in the Foreign Exchange Rate chart.   Yen Savings and Time Deposit Interest Rates Service Description You may view interest rates for Yen Savings and Time Deposit. • Super Teiki: More than 100,000 yen • Oguchi Teiki: More than 10 million yen Service hours 0:00 - 24:00 Maximum amount per transaction -  Notice • Rates are subject to change and are updated daily.   MultiMoney Credit Interest Rates Service Description You may view interest rates for MultiMoney Credit. Service hours 0:00 - 24:00 Maximum amount per transaction -  Notice • Loan interest rates are floating rates, and are subject to change at any time due to natural market fluctuations. • The displayed interest rates will be applied to deposits on the transaction date shown in the above chart.
Customer Service   Change Password Service Description You may change the password you registered to sign on to Citibank Mobile. Service hours 0:00 - 24:00 Maximum amount per transaction -  Notice • For both Citibank Online and Citibank Mobile, you can use the same User ID and Password.   Change User ID Service Description You may change the ID you registered to sign on to Citibank Mobile. Service hours 0:00 - 24:00 Maximum amount per transaction -  Notice • For both Citibank Online and Citibank Mobile, you can use the same User ID and Password.

How to sign on Steps by step guide to sign on to Citibank Mobile Details

How to Register on Mobile How to register User ID and Password through Citibank Mobile Details

Incompatible Mobile Models List of mobile phones incompatible with Citibank Mobile. Details

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