Branches & ATMs

Citibank's Nationwide Branch and ATM Network

Transactions after 15:00 on weekdays and all day on Saturdays, Sundays and public holidays
  • *All transactions are dated the next available business day.
  • *Cash deposits and withdrawals in yen can only be made via ATMs.
  • *Cash and other transactions cannot be performed at branch teller counters.
  • *For information on making transactions after 15:00 on weekdays, or on Saturdays, Sundays or holidays, please contact your transacting branch or phone number below.
  • *Bank business days and bank business hours are subject to change. Please inquire for details.

To contact us by telephone after 17:00 on weekdays and all day on Saturdays, Sundays and public holidays please use the following numbers.

contact us
For Citibank account holders
Telephone 0120-110-330 (toll-free, open 24 hours a day, 365 days a year)

From Overseas 81-45-330-2880 (toll-charge)

For non-account holders
Telephone 0120-50-4189 (toll-free)
Closing of ATMs
Please note that we closed the following ATM Booth on August 29th. We are sorry for any inconvenience this may cause.
  • Citigroup Center 1F
    ATM Booth
ATM Maintenance Notice
  • Sapporo Branch
    11/1(Sat) 22:30 to
    11/2(Sun) 9:00
  • Ikebukuro Branch
    11/4(Tue) 0:30 to 7:00
  • Shinjuku Higashiguchi Branch
    11/11(Tue) 5:00 to 8:30
  • Ohtemachi Branch
    11/15(Sat) 15:30 to
    11/16(Sun) 11:00
  • Jiyugaoka Mini Branch
    11/18(Tue) 8:00 to 9:00