Branches & ATMs

Citibank's Nationwide Branch and ATM Network

Transactions after 15:00 on weekdays and all day on Saturdays, Sundays and public holidays
  • *All transactions are dated the next available business day.
  • *Cash deposits and withdrawals in yen can only be made via ATMs.
  • *Cash and other transactions cannot be performed at branch teller counters.
  • *For information on making transactions after 15:00 on weekdays, or on Saturdays, Sundays or holidays, please contact your transacting branch or phone number below.
  • *Bank business days and bank business hours are subject to change. Please inquire for details.

To contact us by telephone after 17:00 on weekdays and all day on Saturdays, Sundays and public holidays please use the following numbers.

contact us
For Citibank account holders
Telephone 0120-110-330 (toll-free, open 24 hours a day, 365 days a year)

From Overseas 81-45-330-2880 (toll-charge)

For non-account holders
Telephone 0120-50-4189 (toll-free)
Closing of ATMs
Please note that we closed the following ATM Booth on August 29th. We are sorry for any inconvenience this may cause.
  • Citigroup Center 1F
    ATM Booth
Temporary Closure Notice
  • Aobadai Mini Branch
ATM Maintenance Notice
  • Ikebukuro Branch
    1/29(Thu) 21:30 to
    1/30(Fri) 7:00
  • Roppongi Hills
    2/1(Sun) 22:30 to
    2/2(Mon) 8:00
  • Nihonbashi Branch
    2/7(Sat) 23:30 to
    2/8(Sun) 6:00
  • Shinjuku Maynds
    Tower 1F
    2/8(Sun) 6:30 to 24:00
  • Nagoya Branch
    2/15(Sun) 22:30 to
    2/16(Mon) 5:30
  • Aobadai Mini Branch
    2/18(Wed) all day
  • Osaka Ekimae Branch
    2/22(Sun) 20:30 to
    2/23(Mon) 8:00