Branches & ATMs

Citibank's Nationwide Branch and ATM Network

Transactions after 15:00 on weekdays and all day on Saturdays, Sundays and public holidays
  • *All transactions are dated the next available business day.
  • *Cash deposits and withdrawals in yen can only be made via ATMs.
  • *Cash and other transactions cannot be performed at branch teller counters.
  • *For information on making transactions after 15:00 on weekdays, or on Saturdays, Sundays or holidays, please contact your transacting branch or phone number below.
  • *Bank business days and bank business hours are subject to change. Please inquire for details.

To contact us by telephone after 17:00 on weekdays and all day on Saturdays, Sundays and public holidays please use the following numbers.

contact us
For Citibank account holders
Telephone 0120-110-330 (toll-free, open 24 hours a day, 365 days a year)

From Overseas 81-45-330-2880 (toll-charge)

For non-account holders
Telephone 0120-50-4189 (toll-free)
Temporary Closure Notice
  • Aobadai Mini Branch
    8/20(Wed)
ATM Maintenance Notice
  • Nihonbashi Branch
    7/27(Sun) 0:30 to 6:00
  • Ikebukuro Branch
    7/31(Thu) 0:30 to 8:30
  • Aobadai Mini Branch
    8/20(Wed) all day