Branches & ATMs

Citibank's Nationwide Branch and ATM Network

Transactions after 15:00 on weekdays and all day on Saturdays, Sundays and public holidays
  • *All transactions are dated the next available business day.
  • *Cash deposits and withdrawals in yen can only be made via ATMs.
  • *Cash and other transactions cannot be performed at branch teller counters.
  • *For information on making transactions after 15:00 on weekdays, or on Saturdays, Sundays or holidays, please contact your transacting branch or phone number below.
  • *Bank business days and bank business hours are subject to change. Please inquire for details.

To contact us by telephone after 17:00 on weekdays and all day on Saturdays, Sundays and public holidays please use the following numbers.

contact us
For Citibank account holders
Telephone 0120-110-330 (toll-free, open 24 hours a day, 365 days a year)

From Overseas 81-45-330-2880 (toll-charge)

For non-account holders
Telephone 0120-50-4189 (toll-free)
Business hours of ATM regarding Golden Week
Closing of ATMs
Please note that we closed the following ATM Booth on August 29th. We are sorry for any inconvenience this may cause.
  • Citigroup Center 1F
    ATM Booth
ATM Maintenance Notice
  • Hiroo Branch
    5/9(Sat) 23:30 to
    5/10(Sun) 2:30
  • Shinsaibashi Branch
    5/9(Sat) 23:30 to
    5/10(Sun) 7:00
  • Urawa Branch
    5/10(Sun) 7:30 to 10:00
  • Shinjuku Minamiguchi Branch
    5/17(Sun) 8:30 to 16:00