Branches & ATMs

Citibank Nationwide Branch and ATM Network
Transactions after 15:00 on weekdays and all day on Saturdays, Sundays and public holidays
  • *All transactions are dated the next available business day.
  • *Cash deposits and withdrawals in yen can only be made via ATMs.
  • *We cannot exchange foreign currency, issue traveler's checks, or issue bank checks.
  • *For information on making transactions after 15:00 on weekdays, or on Saturdays, Sundays or holidays, please contact your transacting branch or phone number below.
  • *Bank business days and bank business hours are subject to change. Please inquire for details.

To contact us by telephone after 17:00 on weekdays and all day on Saturdays, Sundays and public holidays please use the following numbers.

contact us
For Citibank account holders
Telephone 0120-110-330 (toll-free, open 24 hours a day, 365 days a year)

From Overseas 81-45-330-2880 (toll-charge)
For non-account holders
Telephone 0120-50-4189 (toll-free, open 24 hours a day, 365 days a year)
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Notice of Change in Business Hours from July 1st, 2013
Closing of ATM
Please note that we have decided to close the ATM below by the schedule. We are sorry for any inconvenience this may cause.
  • Hotel Okura Tokyo
    South Wing B1F
    ATM Booth
    5/10(Fri) 15:00
ATM Maintenance Notice
  • Hiroo Branch
    5/25(Sat) 22:30 to
    5/26(Sun) 03:00