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Message from the President

To Our Valued Customers,

My name is Peter B. Eliot, and on January 10th, 2012, I assumed the role of Representative Director, President and CEO of Citibank Japan Ltd. As you know, Citibank Japan received an administrative action from the Financial Services Agency on December 16, 2011. I would like to express our sincere apologies to you and to commit to you that Citibank Japan will implement all necessary measures to prevent future occurrence of the problems identified and to improve our business to meet the expectations and standards required to operate in Japan.

Citibank has a long and distinguished history in Japan, dating back to 1902 when we opened our first branch in Yokohama. Over our 110 years, we have grown to become one of the leading financial institutions in Japan, providing innovative and high quality services to our customers from our retail and corporate banking divisions. Whether it be helping our individual customers manage their financial needs, or helping our corporate clients expand into new and exciting markets, Citibank Japan continues to be there for our customers, helping them succeed through all market conditions.

Let me reassure you that Citi remains committed to Japan and that Citibank Japan is strong and financially sound. We are sincerely committed to serving Japanese families and companies and making our contribution as part of Japan’s society and economy. Thank you very much for your continued patronage and support.

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