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œ Card Application
œ Card Renewal
œ Payment

œ Various Changes
œ Citi Cards Online
œ Other
Card Application
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How long does it take for a card to be issued ? Click
How do I apply for a Supplemental Card ? Click
I am not a Japanese national. Are there any special documents I need to attach to my application form ? Click
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Card Renewal
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My card will expire this month. When will I receive my new card ? Click
Do I need to contact Citi Cards Japan, Inc. to renew my card ? Click
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Payment
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How can I confirm my next Billing Amount ? Click
I lost my Billing Statement. Can you reissue the Statement ? Click
I did not have sufficient funds in my bank account on the day before the Direct Debit execution date. What should I do ? Click
Can I clear all or parts of my Revolving Credit balance ? Click
How can I change the monthly payment amount of my Revolving Loan ? Click
Can I clear all or parts of my Revolving Loan balance by wire transfer ? Click
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Various Changes
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How do I report a change of address ? Click
How can I change my Direct Debit Account information ? Click
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Citi Cards Online
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Do I need to pay a membership fee or an annual fee to use <<Citi Cards Online>> ? Click
Who can use Citi Cards Online ? Click
Can a Supplemental Card member use Citi Cards Online ? Click
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Other
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What is included in the Credit Line ? Click
When will the annual fee be charged ? Click