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Card Application
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Card Renewal
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Payment
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Various Changes
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Citi Cards Online
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Other
Card Application
How long does it take for a card to be issued ?
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How do I apply for a Supplemental Card ?
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I am not a Japanese national. Are there any special documents I need to attach to my application form ?
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Card Renewal
My card will expire this month. When will I receive my new card ?
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Do I need to contact Citi Cards Japan, Inc. to renew my card ?
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Payment
How can I confirm my next Billing Amount ?
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I lost my Billing Statement. Can you reissue the Statement ?
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I did not have sufficient funds in my bank account on the day before the Direct Debit execution date. What should I do ?
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Can I clear all or parts of my Revolving Credit balance ?
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How can I change the monthly payment amount of my Revolving Loan ?
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Can I clear all or parts of my Revolving Loan balance by wire transfer ?
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Various Changes
How do I report a change of address ?
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How can I change my Direct Debit Account information ?
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Citi Cards Online
Do I need to pay a membership fee or an annual fee to use <<Citi Cards Online>> ?
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Who can use Citi Cards Online ?
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Can a Supplemental Card member use Citi Cards Online ?
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Other
What is included in the Credit Line ?
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When will the annual fee be charged ?
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