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Our goal is to maintain your trust and confidence when handling personal information about you. YOU HAVE CHOICES: As a Citigroup customer, you have the opportunity to make choices. As you consider this, we encourage you to make choices that enable us to provide you with quality products and services that help you meet your financial needs and objectives. SECURITY OF PERSONAL INFORMATION: The security of personal information about you is our priority. We protect this information by maintaining physical, electronic, and procedural safeguards that meet or exceed applicable law. We train our employees in the proper handling of personal information. When we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive. |
| Last updated on 1st July 2007 |
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We, Citi Cards Japan, Inc., are aware that the personal information provided by our customers is the important property of each customer and its appropriate protection and use are now one of our most important considerations.
We hereby declare that we comply with the following and make efforts at all times to accomplish appropriate protection and use of customers' personal information.
[N.B.] The "customers" above is defined as the cardmembers who have the Credit Card(s) issued by Citi Cards Japan, Inc. or consider applying a membership, and/or the merchants that accept Diners Club card.
<HANDLING OF PERSONAL INFORMATION BY CITI CARDS JAPAN> 1.We will comply with all applicable laws, regulations and guidelines in relation to customers' personal information, and safeguard, according to strict standards of security and confidentiality, any information our customers share with us. Our goal is to maintain your trust and confidence when handling personal information about you. 2.We will collect customers' personal information in a lawful and fair manner. If we collect personal information indirectly, we will ensure that the provider of the information has taken the legal steps (such as acquisition of the principal's consent or opt-out) required for the provision to a third party. Opt-out is a situation where the purpose of use of the person's personal information includes disclosure to third parties and such disclosure will be terminated upon such person's request. 3.Unless the customers' consent is obtained or other exceptions apply, we will limit the use of personal information to the minimum we require for implementing the purpose of use disclosed to customers. We will co-use certain customers' information with Citibank Japan Ltd. for the purpose of use disclosed to customers. If we change such purpose of use, we will promptly notify the customers of such change. For details of the disclosed purposes of use, please refer to our Web Sites. 4.We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. 5.We will not provide the customers' information to outside parties unless one of the following applies:
6.Whenever we hire other organizations to provide support services, we will require them to conform to our internal rules regarding safeguarding of personal information and supervise them as necessary and appropriate, including auditing them for compliance with our internal rules. Such organizations include, without limitation, our group companies overseas and domestic and other service providers overseas and domestic. 7.For purposes of credit reporting, verification and risk management, we will exchange information about our customers with reputable reference sources that we designate. 8.If customers so request, after our internal processing we will cease to use the customers' personal information for purposes of direct marketing (sending direct mail, telemarketing, etc.) and to share the customers' information with Citibank Japan Ltd. for purposes of introducing financial products, etc. to customers. 9.We will attempt to keep customer files complete, up-to-date and accurate. We will tell our customers how and where to conveniently access their account information handled by us, such as name and home address. If there is a request for disclosure, correction and suspension of use of the personal information which we deal with, upon confirmation that such request is made by the customer himself/herself or the proxy authorized by the customer, we will take such measures for disclosure, correction and suspension of use unless there is any special reason not to do so. 10.We will establish measures as necessary to prevent leakage, loss or destruction of, or safeguarding of, personal information and implement such measures strictly. We will also establish a system and manual to deal with emergency situations. 11.We will sincerely receive, strictly investigate, and appropriately and promptly deal with customers' complaints. 12.We will continuously attempt to improve this Declaration to Customers. 13.Please contact the following number for any questions regarding our handling of personal information, requests for disclosure, etc., complaints or any other questions regarding the personal information:
If you do not wish to receive information on future promotional activities or other communications beyond the scope of our basic card member communications, please call our Customer Services. Please allow one month and a half for Citi Cards Japan, Inc. to take an effect of your request. If you agree to continue receiving additional information, it is not necessary to respond. Information relevant to the services and benefits that accompany our regular communications will automatically continue to be sent.  |
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Our company declares the following basic policy in order to prevent damages caused by groups or individuals that pursue economic benefit by making full use of violence, force and fraudulent means. |
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